First West Credit Union

September 29, 2016 - - in Leadership
Insights from our leaders on Closer to the Member Day
September 15, 2016 - Shalane Wellard - in Leadership
The little ones are key to some of our greatest relationships
September 15, 2016 - - in Strategy
Are we doing enough?
August 23, 2016 - Loree Gray - in Strategy
Tapping in to the organization’s valuable resource to power efficiency, sustainability
August 2, 2016 - - in Model
Joining First West sees Island Savings buck the troubling trend of flatlining membership after joining First West Credit Union
July 29, 2016 - - in Leadership
My experience as a National Young Leader Award finalist
   
   
   
   
   
   

latest posts

On September 7, our senior leaders stepped out from behind their desks to spend one full day with our frontline employees, to get a first-hand look at the day-to-day operations in our branches. We call this Closer to the Member Day, an annual event that supports our Member Experience Strategy. It’s just one of the many ways we strive to better understand the needs of our members. It’s also a chance for employees to get to know our senior leaders, ask questions and share feedback...

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The little ones are key to some of our greatest relationships

Some of my favourite interactions with members are often with the members who have the sticky fingers, wild imaginations and are barely tall enough to clear the service counter. Our junior members are fascinating to me for so many reasons—not to mention that you never know what they are going to say. When I set up accounts for kids, I usually ask them what they would do if they had all the money in...

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latest video

A couple of years ago, First West Insurance made the decision to move from four disparate insurance broker management platforms to a unified state-of-the-art system from Applied Systems. To say...

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