Making positive changes always starts with being able to identify tasks or behaviours that take time away from the effort or resources needed to satisfy our members. We refer to these valueless...
Process Mapping uses visual tools to help quickly examine the steps in a process and provide guidance for where improvement efforts would best be spent. The goal of process time reduction is...
Lean is no longer what we do but is part of who we are and how we get things done.
Learn about the 8 types of waste the First West Lean program aims to eliminate to improve organizational performance and service to our members.
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