Shalane Wellard

The little ones are key to some of our greatest relationships

Some of my favourite interactions with members are often with the members who have the sticky fingers, wild imaginations and are barely tall enough to clear the service counter. Our junior members are fascinating to me for so many reasons—not to mention that you never know what they are going to say. When I set up accounts for kids, I usually ask them what they would do if they had all the money in...