post archives

September 24, 2015

How communication played a key role in a successful banking system conversion

Following the recent conversion from the Acumen to the Wealthview Banking system across its Valley First branches, First West takes a look at what’s required to make a technology project of this magnitude and complexity successful. For the final instalment of this four part series we spoke with Communications Business Partner David Kropp.

First West has an extensive...

September 15, 2015

Following the recent conversion from the Acumen to the Wealthview Banking system across its Valley First branches, First West takes a look at what’s required to make a technology project of this magnitude and complexity successful. In the third of this four part series we spoke with project change management leader Cheryl Croeze.

To support the conversion project, First West used a dedicated change management team for the first time. Why?

Two major...

August 18, 2015

Following the recent conversion from the Acumen to the Wealthview Banking system across its Valley First branches, First West takes a look at what’s required to make a technology project of this magnitude and complexity successful. In the second of this four part series we spoke with IT Business Partner Susan Archambault.

You’ve been through more than 25 banking system conversions, what do you need to keep a close eye on?
Blown budgets,...

August 18, 2015

According to First West Credit Union CEO Launi Skinner, true leadership is not showcased by how many awards and accolades you have but is defined by the success of the people on your team.

While Skinner is no stranger to accolades — during her 20 year career, which includes her tenure as President of Starbucks and Chief Operating Officer of 1-800-Got-Junk, she’s received a honourary doctorate by BCIT, was appointed to the Woman’s Executive Network Hall of Fame in...

August 7, 2015

Following the recent conversion from the Acumen to the Wealthview Banking system across its Valley First branches, First West Credit Union takes a look at what’s required to make a technology project of this magnitude and complexity successful. In the first of this four-part series we speak with project manager Richard vander Helm.

Can you describe what a banking system conversion entails?
A banking system is the nerve centre of a financial institution....

 
Lean
June 30, 2015

No one has to sell me on the concept of efficiency. I live and breathe it in my role as AVP, Central Operations, where our department goal for 2015 is to create 50 hours per day of capacity through continuous improvement processes. When I started my Greenbelt this past March, I thought, “You’re preaching to the converted, I’ve got this.”

Was I ever in for a surprise. It wasn’t until I learned the methodology behind Lean and worked through the first of...