post archives

 
Lean
June 22, 2016

How Lean makes a difference in service-based business

Time is money in any industry. The credit union system is no exception.

Some time ago at First West, we became acutely aware of the value of our time and how it’s best spent serving and creating value for our members. In an industry where member experience and satisfaction are often differentiators, organizations are constantly looking for new and innovative ways to gain a competitive edge and...

 
Lean
June 22, 2016

How Lean makes a difference in service-based business

Time is money in any industry. The credit union system is no exception.

Some time ago at First West, we became acutely aware of the value of our time and how it’s best spent serving and creating value for our members. In an industry where member experience and satisfaction are often differentiators, organizations are constantly looking for new and innovative ways to gain a competitive edge and...

April 7, 2016

For a second consecutive year, we achieved financial results that were comparable to last year’s despite the challenging economic environment. The steadfast focus, passion and engagement of the First West team, coupled with the strong performance from our subsidiaries, impacted our overall financial performance. We also exceeded our target for membership growth—one of our most important success factors for the long-term health of our credit union, bringing our net new members...

 
People
March 30, 2016

Local business icon Shelley Besse celebrates remarkable 30-year career with the same organization

In a dynamic job market where an increasing number of Canadians hop between employers, it’s rare to encounter an individual whose career spans more than three decades with the same organization. For a senior-level executive, it’s even more unusual.

But Shelley Besse is not your average senior-level executive.

The long-time Fraser Valley resident...

 
Lean
December 22, 2015

Lean is at the core of who we are at First West Credit Union. Watch the following Lean videos to showcase how we use to Lean to constantly improve.

Continuous Improvement Culture: Lean isn’t what we do, it’s part of who we are and how we get things done. Process Time Reduction: Process mapping is a Lean tool used to visually examine the...

 
People
November 24, 2015

If someone asked you why your credit union matters, what would you tell them? How would you articulate it?

That’s the question poignantly posed on social media this fall by Credit Union Central of Canada’s National Young Leaders Committee (NYLC), a group of enthusiastic young credit union employees from across Canada that has regularly featured multiple First West employees. Together with Kevin...