post archives

August 22, 2016

A couple of years ago, First West Insurance made the decision to move from four disparate insurance broker management platforms to a unified state-of-the-art system from Applied Systems. To say the project was complex is an understatement—the massive conversion completely changed how employees in three different regions did their jobs and served their clients. Companies often approach these projects with a sole focus on data verification and logistics, but that singular focus risks...

 
Model
August 2, 2016

Pictured above: Island Savings president Randy Bertsch (midde) with First West Credit Union board chair Shawn Neumann (left) and First West CEO Launi Skinner.

Joining First West sees Island Savings buck the troubling trend of flatlining membership

Of the challenges currently facing Canadian credit unions—including persistent low interest rates, intense competition and tighter regulatory requirements—there is perhaps none so unsettling as...

July 29, 2016

My experience as a National Young Leader Award finalist

by Tara Vanden Pol

This past May, First West’s Tara Vanden Pol, was named among the country’s best and brightest young credit union leaders at the industry’s national conference in Saskatoon, Saskatchewan.

Recognized for her...

 
People
July 28, 2016

First West’s Lisa Verwolf reflects on hosting credit union leader from Ghana

Every year, they come to Canada from countries like Kenya, Myanmar, the Philippines and Nepal with determination to ma

ke their credit unions back home better for those they serve, employees and members alike. These credit union leaders are participating in the Women’s Mentorship Program developed by the Canadian Co-operative Association (CCA) and the Co-operative...

 
Lean
June 22, 2016

How Lean makes a difference in service-based business

Time is money in any industry. The credit union system is no exception.

Some time ago at First West, we became acutely aware of the value of our time and how it’s best spent serving and creating value for our members. In an industry where member experience and satisfaction are often differentiators, organizations are constantly looking for new and innovative ways to gain a competitive edge and...

April 7, 2016

For a second consecutive year, we achieved financial results that were comparable to last year’s despite the challenging economic environment. The steadfast focus, passion and engagement of the First West team, coupled with the strong performance from our subsidiaries, impacted our overall financial performance. We also exceeded our target for membership growth—one of our most important success factors for the long-term health of our credit union, bringing our net new members...