post archives

July 29, 2016

My experience as a National Young Leader Award finalist

by Tara Vanden Pol

This past May, First West’s Tara Vanden Pol, was named among the country’s best and brightest young credit union leaders at the industry’s national conference in Saskatoon, Saskatchewan.

Recognized for her...

 
People
July 28, 2016

First West’s Lisa Verwolf reflects on hosting credit union leader from Ghana

Every year, they come to Canada from countries like Kenya, Myanmar, the Philippines and Nepal with determination to ma

ke their credit unions back home better for those they serve, employees and members alike. These credit union leaders are participating in the Women’s Mentorship Program developed by the Canadian Co-operative Association (CCA) and the Co-operative...

 
Lean
June 22, 2016

How Lean makes a difference in service-based business

Time is money in any industry. The credit union system is no exception.

Some time ago at First West, we became acutely aware of the value of our time and how it’s best spent serving and creating value for our members. In an industry where member experience and satisfaction are often differentiators, organizations are constantly looking for new and innovative ways to gain a competitive edge and...

April 7, 2016

For a second consecutive year, we achieved financial results that were comparable to last year’s despite the challenging economic environment. The steadfast focus, passion and engagement of the First West team, coupled with the strong performance from our subsidiaries, impacted our overall financial performance. We also exceeded our target for membership growth—one of our most important success factors for the long-term health of our credit union, bringing our net new members...

 
People
March 30, 2016

Local business icon Shelley Besse celebrates remarkable 30-year career with the same organization

In a dynamic job market where an increasing number of Canadians hop between employers, it’s rare to encounter an individual whose career spans more than three decades with the same organization. For a senior-level executive, it’s even more unusual.

But Shelley Besse is not your average senior-level executive.

The long-time Fraser Valley resident...

 
Lean
December 22, 2015

Lean is at the core of who we are at First West Credit Union. Watch the following Lean videos to showcase how we use to Lean to constantly improve.

Continuous Improvement Culture: Lean isn’t what we do, it’s part of who we are and how we get things done. Process Time Reduction: Process mapping is a Lean tool used to visually examine the...