post archives

 
Model
October 28, 2016

Everyone knows the expression “good people are hard to find,” but if you’ve ever run a business or managed people, you know good people are even harder to keep. When you have ambitious talent eager to take on more responsibility, a smaller organization may simply not be able to compete with a larger one in terms of the opportunities it can provide.

This comes with a cost. Research shows that companies, on average, spend 18 months’ salary to replace a manager or...

 
People
October 6, 2016
 
This past summer, First West Credit Union’s Chief Operating Officer, Shelley Besse travelled to Mexico where she traded in a good book and her beach umbrella for a hammer and nails, and her sandals for work boots, all in an effort to make a meaningful difference for one deserving family by building them a new home.
 
Shelley shares her experiences, and a valuable takeaway, below: 
 
Instead of a...
September 29, 2016

On September 7, our senior leaders stepped out from behind their desks to spend one full day with our frontline employees, to get a first-hand look at the day-to-day operations in our branches. We call this Closer to the Member Day, an annual event that supports our Member Experience Strategy. It’s just one of the many ways we strive to better understand the needs of our members. It’s also a chance for employees to get to know our senior leaders, ask questions and share feedback...

September 15, 2016

The little ones are key to some of our greatest relationships

Some of my favourite interactions with members are often with the members who have the sticky fingers, wild imaginations and are barely tall enough to clear the service counter. Our junior members are fascinating to me for so many reasons—not to mention that you never know what they are going to say. When I set up accounts for kids, I usually ask them what they would do if they had all the money in...

September 15, 2016

The importance of educating and raising our children to be financially savvy can’t be understated—the future financial health of the country depends on it. To that end, First West Credit Union took the pulse of parents across the province to determine their beliefs and behaviours regarding the financial literacy of their children. The results were illuminating.

August 22, 2016

A couple of years ago, First West Insurance made the decision to move from four disparate insurance broker management platforms to a unified state-of-the-art system from Applied Systems. To say the project was complex is an understatement—the massive conversion completely changed how employees in three different regions did their jobs and served their clients. Companies often approach these projects with a sole focus on data verification and logistics, but that singular focus risks...