Going local: Leaders get up close and personal on Closer-to-the-Member Day
On Tuesday, September 25, senior leaders across First West took the opportunity to gain a deeper, firsthand understanding about what it’s like every day in the world of our frontline people. Each leader worked a full shift at locations throughout our regions to experience things the way our members and member-facing employees do.
Closer-to-the-Member Day supports important aspects of our Member Experience Strategy and is just one of the many ways we strive to act local and learn more about the needs of our members. What’s more, it’s a great opportunity for our people on the front lines to connect with senior leaders in person, ask them questions, share successes and challenges, and simply get to know them better.
Check out the Close-to-the-Member pics on our Flickr page.