post archives

February 9, 2018

The nature of work is changing. It’s happening in virtually every industry across the globe, and financial services is no exception. Technological innovation and shifting consumer behaviour are propelling financial institutions to update their operating models quickly.

As credit unions strive to increase revenues and lower costs in a competitive marketplace, there’s a growing imperative to delight not just members but employees as well. Successful organizations are more...

September 15, 2016

The importance of educating and raising our children to be financially savvy can’t be understated—the future financial health of the country depends on it. To that end, First West Credit Union took the pulse of parents across the province to determine their beliefs and behaviours regarding the financial literacy of their children. The results were illuminating.

August 23, 2016

A couple of years ago, First West Insurance made the decision to move from four disparate insurance broker management platforms to a unified state-of-the-art system from Applied Systems. To say the project was complex is an understatement—the massive conversion completely changed how employees in three different regions did their jobs and served their clients. Companies often approach these projects with a sole focus on data verification and logistics, but that singular focus risks...

June 26, 2014

Why we're moving away from the traditional branch

In late June, Envision Financial’s newest location, Garrison Village, joined the 40-plus First West branch network. But unlike its predecessors, Garrison Village marks a new generation of brick-and-mortar banking and is the cornerstone of our new store concept.


April 8, 2014

Four actions we took to dramatically grow our membership

With First West’s 2013 performance now in the books, we’re reflecting on another year of growth in our membership: four per cent net membership growth this year, with an average growth of five per cent since 2011—or 19,000 net new members.  For many years prior, we...

March 13, 2014

by Jason Brown & David Kropp

For credit unions, there is clearly no time like the present to rethink our business in the Google age

After more than 80 years of publication, the final issue of the Kamloops Daily News rolled off the printing presses in January. According to the once well-read newspaper’s owners, the decision to shut down Kamloops’ only...