post archives

April 9, 2012

So why Lean? There are many reasons, but let us give you just a few really good ones. The first comes from experience—we found the traditional, top-down approach to process improvement—where a small, centralized team of process experts looks for and implements efficiencies—wasn’t right for us. We needed the engagement and expertise of more people, from the front lines to the back office.

That leads into the second point: Lean aligns with ...

April 2, 2012

People often ask us “what made you start looking at Lean? What end-result are you looking for?”

In a word, value. It’s really all about creating value for our members through the elimination of waste. But going Lean isn’t a flip-the-switch deal—it’s a journey. Our Lean for Service trailer highlights the other benefits of a Lean journey.

See our more in-depth...

February 27, 2012

Lean lessons for credit unions from Canadian Tire 

For many business leaders, Lean practices are often consigned to the manufacturing sector. Increasingly, though, service-oriented organizations are recognizing the benefits Lean philosophy and approaches can have on their business operations and bottom-line. I came across this insightful...

February 15, 2012

4 must-read Lean books for every credit union leader

For years, the name Toyota has been synonymous with words like value, quality, productivity and profitability. Much of Toyota’s success is attributed to its management philosophy and practices, widely and simply referred to as “Lean.”

Over the past two years, First West has adopted Lean thinking in its business efforts—and the results are paying off.  For us, lean thinking is all...