post archives

 
Lean
December 17, 2012

With nearly three and a half decades in the financial services industry, Jim Lamond could have folded his arms and raised an eyebrow when Lean came to First West. What could Lean possibly give that 34 years of experience hadn’t already taught him?

Tempting as it may have been to take a wait-and-see attitude, or simply go through the motions, this VP of Credit for First West’s Valley First division went whole hog on Lean. In just a few months, he achieved his Lean black...

 
Lean
November 27, 2012

Ask any CEO and they’ll tell you having a compelling corporate vision helps teams align and drives awareness and understanding of where the organization wants to be long-term.

So given the power of visioning in propelling companies forward, why do so many organizations not use this technique more broadly? We’ve done so at First West and found it can easily be applied to operational areas of the business, like process reengineering, for example. Because visioning can be...

 
Lean
October 16, 2012

If you’ve been following us, you’ll know that we embarked on a Lean journey in 2011. We’ve seen some pretty impressive results as we’ve adapted Lean methodology to our business.
Though Lean’s roots are in automotive manufacturing, its principles and methods apply to many industries, including service businesses. At First...

 
Lean
October 2, 2012

If you’ve been following us, you’ll know that we embarked on a Lean journey in 2011. We’ve seen some pretty impressive results as we’ve adapted Lean methodology to our business.

Though Lean’s roots are in automotive manufacturing, its principles and methods apply to many...

 
Lean
October 2, 2012

If you’ve been following us, you’ll know that we embarked on a Lean journey in 2011. We’ve seen some pretty impressive results as we’ve adapted Lean methodology to our business.

Though Lean’s roots are in automotive manufacturing, its principles and methods apply to many...

 
Lean
June 26, 2012

It takes courage to objectively reflect on performance—individually or corporately. Without honest reflection and feedback, creating a continuous improvement culture can be incredibly difficult. And while traditional feedback methods—like employee or customer surveys—have their strengths, they lack in timeliness. By the time periodic survey results land in your inbox, months have often passed—and with them, opportunities to make vital corrections in course.

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