We're proud to introduce our inaugural online annual report. Inside, you'll find:
- Video message from the Board Chair and the CEO
- Presidents' messages and regional reports
- Performance scorecard
- Management's discussion and analysis.
- Financial statements
And lots more. Click here to check it now.
On Tuesday, September 25, senior leaders across First West took the opportunity to gain a deeper, firsthand understanding about what it’s like every day in the world of our frontline people. Each leader worked a full shift at locations throughout our regions to experience things the way our members and member-facing employees do.
Closer-to-the-Member Day supports important aspects of our Member Experience Strategy and is just one of the many ways we strive to act local and learn...
9 beliefs of remarkably successful people
How entrepreneurs (and leaders) think is often the catalyst to their success. Author Jeff Haden explores the beliefs and perspectives he’s seen time and time again in successful businesspeople. Read the full post >>
Don’t trust companies who put customers...
8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...
Video: What is innovation?
Innovation has reached the status of buzzword in the marketplace. But do we really know what it is when we see it? Dell Services Chief Innovation Officer Jim Stikeleather provides his insight on what makes something innovative and how it happens inside the organization. See the video >>
Three myths about what customers want...
We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.
Caring about your customers...