post archives

September 19, 2018

As a credit union and a cooperative, giving back to our communities is such a significant part of what we do. Our holistic approach to community giving goes well beyond the dollars and cents; we know that to make a true difference, it’s also about getting involved. This is why our credit union leaders are active in lending their skills towards community causes—an initiative we fondly call Lead Well—which helps lift up our neighbourhoods to make them better places to live....

 
People
August 10, 2018

Four First West employees traded B.C.’s beauty for one week in Vicenza, Italy to uncover the secrets of the Italian cooperative model.

It’s easy to envy Italy for its countless cultural icons. Architectural feats such as the Colosseum and Pantheon, luxury car companies like Ferrari and Lamborghini, and of course its world-famous cuisine of pizza, pasta and gelato are internationally celebrated. 

Dig a bit deeper and you’ll find...

 
Model
May 24, 2018

A common assumption is that the larger the organization, the more disconnected it becomes and with growth, you’re forced to sacrifice relationships, connections and community that are so vital to an organization’s culture.

How do you avoid that? How can you maintain strong connections through growth?

For First West Credit Union, the answer lies in the Big Picture Forums. The Big Pictures Forums are employee engagement events that are held annually in each of their...

March 14, 2018

Over the last decade, we’ve seen a shift in our interpretation of the word “innovation.”

Now more than ever, innovation is used solely in reference to technology. When we hear the word, we assume that another millennial billionaire has created the next “big thing”—a new app that rates the latest craft beers, or a life-changing tech gadget that you can’t live another moment without. Even popular TV shows like Dragon’s Den, that match...

 
People
March 8, 2018

You would think that in a $12 billion organization with 1,700 employees that it might be difficult to have an impact, but Pam Taugher is proving quite the opposite. In fairness, she isn’t doing it alone; she has the support of several hundred women across First West Credit Union.

Pam, an employee of First West, created the First West Women’s Network (FWWN) as a grassroots group open to anyone within the organization. Pam saw an incredible opportunity...

February 9, 2018

The nature of work is changing. It’s happening in virtually every industry across the globe, and financial services is no exception. Technological innovation and shifting consumer behaviour are propelling financial institutions to update their operating models quickly.

As credit unions strive to increase revenues and lower costs in a competitive marketplace, there’s a growing imperative to delight not just members but employees as well. Successful organizations are more...