post archives

May 24, 2018

A common assumption is that the larger the organization, the more disconnected it becomes and with growth, you’re forced to sacrifice relationships, connections and community that are so vital to an organization’s culture.

How do you avoid that? How can you maintain strong connections through growth?

For First West Credit Union, the answer lies in the Big Picture Forums. The Big Pictures Forums are employee engagement events that are held annually in each of their...

March 14, 2018

Over the last decade, we’ve seen a shift in our interpretation of the word “innovation.”

Now more than ever, innovation is used solely in reference to technology. When we hear the word, we assume that another millennial billionaire has created the next “big thing”—a new app that rates the latest craft beers, or a life-changing tech gadget that you can’t live another moment without. Even popular TV shows like Dragon’s Den, that match...

March 8, 2018

You would think that in a $12 billion organization with 1,700 employees that it might be difficult to have an impact, but Pam Taugher is proving quite the opposite. In fairness, she isn’t doing it alone; she has the support of several hundred women across First West Credit Union.

Pam, an employee of First West, created the First West Women’s Network (FWWN) as a grassroots group open to anyone within the organization. Pam saw an incredible opportunity...

February 9, 2018

The nature of work is changing. It’s happening in virtually every industry across the globe, and financial services is no exception. Technological innovation and shifting consumer behaviour are propelling financial institutions to update their operating models quickly.

As credit unions strive to increase revenues and lower costs in a competitive marketplace, there’s a growing imperative to delight not just members but employees as well. Successful organizations are more...

January 7, 2018

A 19,000 foot climb up Mount Kilimanjaro will teach you a lot about yourself. Two leaders from First West Credit Union share their experience and the lessons learned throughout their journey.

Climbing to the top of one of the tallest free -standing mountains in the world was one of the most challenging and rewarding experiences that Jim Lamond and Kevin Tom have ever had. Although their reasons for pursuing the climb were different, they were brought together by...

January 4, 2018

First West’s senior manager of community investment reflects on a year of celebrating volunteerism through Simple Generosity and looks ahead to 2018.

January always evokes a feeling of new beginnings for me, like I’m on the cusp of something big that’s just about to begin. 2018 will be an important year for us at First West—we have a number of significant programs and initiatives coming up to support and better our communities.

But I...