post archives

November 17, 2016

By Seline Kutan

Several years ago, I was asked to visit a Canadian Mental Health Association program funded by the First West Foundation. During the visit, I was introduced to a young woman who wanted to thank me personally for supporting the Youth Supper Club because it had such a positive impact on her life. She expressed how alone she felt in her struggles with mental illness before joining the club but that through the program she had since met many others who...

 
Model
October 28, 2016

Everyone knows the expression “good people are hard to find,” but if you’ve ever run a business or managed people, you know good people are even harder to keep. When you have ambitious talent eager to take on more responsibility, a smaller organization may simply not be able to compete with a larger one in terms of the opportunities it can provide.

This comes with a cost. Research shows that companies, on average, spend 18 months’ salary to replace a manager or...

 
Model
October 28, 2016

Everyone knows the expression “good people are hard to find,” but if you’ve ever run a business or managed people, you know good people are even harder to keep. When you have ambitious talent eager to take on more responsibility, a smaller organization may simply not be able to compete with a larger one in terms of the opportunities it can provide.

This comes with a cost. Research shows that companies, on average, spend 18 months’ salary to replace a manager or...

 
People
October 6, 2016
 
This past summer, First West Credit Union’s Chief Operating Officer, Shelley Besse travelled to Mexico where she traded in a good book and her beach umbrella for a hammer and nails, and her sandals for work boots, all in an effort to make a meaningful difference for one deserving family by building them a new home.
 
Shelley shares her experiences, and a valuable takeaway, below: 
 
Instead of a...
September 29, 2016

On September 7, our senior leaders stepped out from behind their desks to spend one full day with our frontline employees, to get a first-hand look at the day-to-day operations in our branches. We call this Closer to the Member Day, an annual event that supports our Member Experience Strategy. It’s just one of the many ways we strive to better understand the needs of our members. It’s also a chance for employees to get to know our senior leaders, ask questions and share feedback...

September 15, 2016

The little ones are key to some of our greatest relationships

Some of my favourite interactions with members are often with the members who have the sticky fingers, wild imaginations and are barely tall enough to clear the service counter. Our junior members are fascinating to me for so many reasons—not to mention that you never know what they are going to say. When I set up accounts for kids, I usually ask them what they would do if they had all the money in...