Mentorship program reveals ocean of possibilities for Zimbabwe co-operative leader
By Leslie Castellani, VP Communications & Public Relations
In May, less than two weeks after landing in Ottawa, Canada, Martha Maziva emerged from the arrivals gate at Vancouver International Airport. Her first impression of Canadians—“Everyone is so nice and helpful”—was quickly put to the test as we searched for her luggage...
Why we're moving away from the traditional branch
In late June, Envision Financial’s newest location, Garrison Village, joined the 40-plus First West branch network. But unlike its predecessors, Garrison Village marks a new generation of brick-and-mortar banking and is the cornerstone of our new store concept.
Applying Lean to data quality drives value
Over the past year, we have been busy applying Lean principles to yet another domain: data quality. While few would question the value of timely and accurate data, it’s equally important to consider the cost of inaccurate data. Here are three ways Lean can be applied to data quality and why it matters.
1. Makes data better and better.
Virtually every interaction leaves a trail of data....
3 ways leaders can help sustain a Lean culture
It’s now year four of the Lean journey at First West. I remember the excitement and buzz in the first year of Lean, when everyone saw the possibilities it held. But as often happens with any shiny new object, Lean became part of the norm in its second year at First West, so we focused on delivering results by training our teams and creating process improvements. In year three, significant emphasis was on equipping...
Four actions we took to dramatically grow our membership
With First West’s 2013 performance now in the books, we’re reflecting on another year of growth in our membership: four per cent net membership growth this year, with an average growth of five per cent since 2011—or 19,000 net new members. For many years prior, we...