post archives

July 29, 2013

3 things credit unions can learn from Netflix

In the business limelight of late is Netflix, which really seems to be shaking things up in the entertainment industry. Netflix wants to be HBO, its executives are saying1, but here’s the kicker: they want to be doing what HBO does before HBO can do what Netflix does. By reaching for that, they’re actually aiming to be more than HBO.

Netflix leaders seem to have in mind something we...

July 2, 2013

What to do when "easy" isn’t an option

We see it on commercials. We have it on our smart phones. A fix-all app. A that-was-easy button. One touch and our not-so-great pictures look amazing. Two clicks and our complicated office supply order is purchased and shipped.

So we come to expect that of life in general and in our business more specifically. But life and work are much more complicated than a jpeg or a shipment of purple hanging folders...

June 12, 2013

How credit union leaders can keep their eyes on what really matters

I’ve been there, I understand. In the busyness, in the change, in the hard work, it’s pretty easy for leaders in this industry to get caught up in the whirlwind. We find ourselves asking, “Is the change, the work, the urgency really worth it?”

During my time at Starbucks I had a wonderful mentor named Howard Behar. During a particularly intense time of corporate growth...

June 3, 2013

Pointers for grounding innovation efforts in your organization

When I joined First West two years ago, I knew right away I was signing up for something innovative in and of itself. First West’s stay local, work big, achieve more model means that it has three unique retail brands nested within a non-consumer-facing parent brand. Not unusual in the business world, but certainly unique in the more staid and traditional credit union system.

May 28, 2013

It seems everyone and their dog is innovating these days. But do the claims lack teeth—and does it matter in financial services?

When one thinks innovation, traditional industries like financial services aren’t the first to come to mind. That’s often reserved for technology-based business or manufacturing. But as of late, the marketplace is seeing more and more claims of innovation—and from all corners, major financial players and credit unions...

April 24, 2013

The courageous leadership behind Enderby & District Financial’s decision to start something new

Mergers of any magnitude are never a snap. The decision to merge doesn’t come lightly for anyone involved. And, mergers can be particularly difficult and emotional if one side feels like they’re on an uneven playing field—whether those feelings are real or imagined.

Enderby & District Financial’s Ted Morrision knows firsthand...