post archives

April 2, 2012

What we did (and could have done better) for our team members during B.C.’s largest ever credit union partnering 

Many organizations today need mergers to achieve economies of scale, accelerate growth, diversify risk and secure other benefits that can’t be gained organically. Still, the facts on mergers indicate that the true measure of success is satisfied customers and employees. So the real puzzle is not how to do a merger, but how to do it right...

April 2, 2012

People often ask us “what made you start looking at Lean? What end-result are you looking for?”

In a word, value. It’s really all about creating value for our members through the elimination of waste. But going Lean isn’t a flip-the-switch deal—it’s a journey. Our Lean for Service trailer highlights the other benefits of a Lean journey.

See our more in-depth...

March 8, 2012

Over the past two years or so, the team here at First West has been on a journey to create something new among financial institutions in Canada, especially credit unions. We’ve learned that it takes courage to be different and to lead.

I was reminded of this recently when I received a forward of this video interview of Seth Godin. He also touches on many elements of servant leadership,...

March 8, 2012

First West CEO Launi Skinner was recognized as one of Business in Vancouver’s Influential Women in Business on March 6, 2012. Here are her brief remarks on leadership, courage and inspiring others.

Good afternoon everyone and thank you so much for this honour.  It’s a genuine privilege to be counted among these exceptional women—women who have contributed to the betterment of our city, region and province.

A few days from now, we celebrate...

February 28, 2012

It’s hard explaining the role of a CEO to a nine-year-old. But that was the task put to First West CEO Launi Skinner by her daughter one rainy Vancouver weekend while the two were mixing up some cupcake batter in their kitchen.

Launi smiles as she reflects on her response. “Well, I paused for a moment and gave a straight honest answer: I listen a lot so I can help others a lot. That’s what I do. Sure, maybe I was simplifying it a bit, but in essence, that’s...

February 27, 2012

Lean lessons for credit unions from Canadian Tire 

For many business leaders, Lean practices are often consigned to the manufacturing sector. Increasingly, though, service-oriented organizations are recognizing the benefits Lean philosophy and approaches can have on their business operations and bottom-line. I came across this insightful...