post archives

April 18, 2012

Never underestimate the possibilities that can be achieved by a group of people driven by a common vision to see real-life change happen. 2011 was a break through year for our organization with substantial member growth, increased member loyalty and a demonstrated commitment, like never before, to create exceptional experiences for our members at each interaction with us.

Standing strong in the storm
In these extraordinary economic times, being able to...

April 17, 2012

Download your copy of First West’s 2011 annual report.

The report includes detailed financial results and management discussion and analysis for 2011. Also, hear from board chair Shawn Neumann and CEO Launi Skinner on the direction of the credit union and some retrospective remarks.

2011 Reports from our regions are also available—download yours for results and perspectives from regional presidents...

April 13, 2012

The late Steve Jobs was notorious for his unwillingness to use market research to find out what customers wanted. His stance was that customers couldn’t really tell you exactly what they wanted—at least without reference to some existing product. Jobs felt intuition as a guiding force was superior to intellect.

It’s hard to argue Jobs’ belief in the face of Apple’s meteoric resurgence. But what do you do when you don’t have that extraordinary gut...

April 10, 2012

Never-quit attitude takes former teller to the president’s chair

There’s something disarming about first meeting Shelley Besse. Maybe it’s the kindness in her voice or her down-to-earth demeanor. But it’s more likely the sense that this forty-something credit union star already has more than a lifetime of experience.

“Everyone has those pivotal moments, those life events that shape their future,” shares the new president of...

April 9, 2012

So why Lean? There are many reasons, but let us give you just a few really good ones. The first comes from experience—we found the traditional, top-down approach to process improvement—where a small, centralized team of process experts looks for and implements efficiencies—wasn’t right for us. We needed the engagement and expertise of more people, from the front lines to the back office.

That leads into the second point: Lean aligns with ...

April 2, 2012

What we did (and could have done better) for our team members during B.C.’s largest ever credit union partnering 

Many organizations today need mergers to achieve economies of scale, accelerate growth, diversify risk and secure other benefits that can’t be gained organically. Still, the facts on mergers indicate that the true measure of success is satisfied customers and employees. So the real puzzle is not how to do a merger, but how to do it right...