post archives

May 17, 2012

By Catherine Dangerfield

Earlier this year, First West Credit Union was honoured to once again participate in the Canadian Co-operative Association’s Women’s Mentorship Program, an organization that First West has supported for over a decade. This program brings women leaders from developing countries to Canada for an opportunity to gain professional development experience. I was asked if I would be...

May 16, 2012

We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.

Caring about your customers...

 
Lean
May 14, 2012

We’re now just past the one-year milestone in our Lean journey. It’s been an exciting year—we’ve had some great results, trimming waste from processes, creating efficiencies in our back office and streamlining service to members. Our employees are embracing the Lean mindset across the organization.

But as we often say at First...

May 10, 2012

We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.

What do customers really want? Simplicity...

 
Lean
May 4, 2012

“Sounds great in theory—but will it work in practice?”

You’ve probably heard something like that a few times before. That statement reflects the fact that past experience teaches us that sometimes, attempts to address a need falls short. Things don't work quite as they were conceived.

Now, there are a whole host of possible reasons why a solution may fail in the execution stage. The great thing about Lean is that it addresses one of...

May 3, 2012

Central 1 Credit Union announced today that current board vice-chairperson Terry Enns, also a director of First West credit union, has been elected board chairperson. Terry replaces retiring chairperson Jack Smit.

Terry is a long-time credit union member and has served on First West's board for many years. In recent years, he’s played a key role in advancing the case for legislative and regulatory changes at both the federal and provincial levels.

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