post archives

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

 
Lean
June 26, 2012

It takes courage to objectively reflect on performance—individually or corporately. Without honest reflection and feedback, creating a continuous improvement culture can be incredibly difficult. And while traditional feedback methods—like employee or customer surveys—have their strengths, they lack in timeliness. By the time periodic survey results land in your inbox, months have often passed—and with them, opportunities to make vital corrections in course.

...

 
Lean
June 12, 2012

For most executives, the decision to embrace Lean and advance it across their enterprise is a deliberate one. Whether Lean is brought in to relieve cost pressure, improve quality or help scale processes to deal with rapid growth, reasons for going Lean are compelling. Optimism, comfortable training budgets, ambitious improvement goals, and visible executive support define these early days.

Fast forward a year or two, and the patina may be showing signs of fading. Although having...

June 1, 2012

Video: What is innovation?
Innovation has reached the status of buzzword in the marketplace. But do we really know what it is when we see it? Dell Services Chief Innovation Officer Jim Stikeleather provides his insight on what makes something innovative and how it happens inside the organization. See the video >>

Three myths about what customers want...

May 17, 2012

By Catherine Dangerfield

Earlier this year, First West Credit Union was honoured to once again participate in the Canadian Co-operative Association’s Women’s Mentorship Program, an organization that First West has supported for over a decade. This program brings women leaders from developing countries to Canada for an opportunity to gain professional development experience. I was asked if I would be...