post archives

July 10, 2012

With a career that has until recently been completely outside the financial services industry, I’m often asked by others for my observations on co-operative banking in Canada. Unquestionably, there is a lot to love about credit unions: their community engagement, their relational connections with their members, their business values and practices, and their democratic, grass-roots accountability to their member-owners.

With so much to offer, it should be puzzling as to why...

July 9, 2012

9 beliefs of remarkably successful people
Inc. Magazine
How entrepreneurs (and leaders) think is often the catalyst to their success. Author Jeff Haden explores the beliefs and perspectives he’s seen time and time again in successful businesspeople. Read the full post >>

Don’t trust companies who put customers...

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 26, 2012

It takes courage to objectively reflect on performance—individually or corporately. Without honest reflection and feedback, creating a continuous improvement culture can be incredibly difficult. And while traditional feedback methods—like employee or customer surveys—have their strengths, they lack in timeliness. By the time periodic survey results land in your inbox, months have often passed—and with them, opportunities to make vital corrections in course.


June 12, 2012

For most executives, the decision to embrace Lean and advance it across their enterprise is a deliberate one. Whether Lean is brought in to relieve cost pressure, improve quality or help scale processes to deal with rapid growth, reasons for going Lean are compelling. Optimism, comfortable training budgets, ambitious improvement goals, and visible executive support define these early days.

Fast forward a year or two, and the patina may be showing signs of fading. Although having...

June 1, 2012

Video: What is innovation?
Innovation has reached the status of buzzword in the marketplace. But do we really know what it is when we see it? Dell Services Chief Innovation Officer Jim Stikeleather provides his insight on what makes something innovative and how it happens inside the organization. See the video >>

Three myths about what customers want...