post archives

October 18, 2012

On this International Credit Union Day, it’s my hope we celebrate not just what the cooperative banking movement has accomplished in B.C. and across Canada, but more importantly the promise we have as a movement for the future.

The impact of credit unions is tangible. In B.C., for instance, our movement has made us the banking choice of 1 in 3 British Columbians, employer of more than 8,200 full-time equivalent employees, contributor of some 25,000 hours in volunteerism, and...

 
Lean
October 16, 2012

If you’ve been following us, you’ll know that we embarked on a Lean journey in 2011. We’ve seen some pretty impressive results as we’ve adapted Lean methodology to our business.
Though Lean’s roots are in automotive manufacturing, its principles and methods apply to many industries, including service businesses. At First...

 
Lean
October 2, 2012

If you’ve been following us, you’ll know that we embarked on a Lean journey in 2011. We’ve seen some pretty impressive results as we’ve adapted Lean methodology to our business.

Though Lean’s roots are in automotive manufacturing, its principles and methods apply to many...

September 27, 2012

On Tuesday, September 25, senior leaders across First West took the opportunity to gain a deeper, firsthand understanding about what it’s like every day in the world of our frontline people. Each leader worked a full shift at locations throughout our regions to experience things the way our members and member-facing employees do.

Closer-to-the-Member Day supports important aspects of our Member Experience Strategy and is just one of the many ways we strive to act local and learn...

September 17, 2012

Belt-tightener. Hatchet-man. Grinch.

Early on in my career, I learned the many nicknames attributed to people like me who lead expense reduction efforts in organizations—some not fit for widely read corporate publications such as this. Though unfairly stereotyped as a penny-pinching “no-man,” I’m not surprised by the negative connotations most people have when it comes to cost management. From the stories I’ve heard, more often than not, expense...

July 25, 2012

Whenever I’m talking with team members or outside business leaders about great Canadian businesses and brands, WestJet is almost always held up as a shining example of a well run operation in an intensely competitive market by an enthusiastic—almost evangelistic—team of WestJet employees.

Since its founding in 1996, the airline has grown from three aircrafts and a few dozen flights to become the...